The Flat Hat award recognizes any National Park Service (NPS) employee or volunteer that made your visit to the unit memorable. This award is open to all NPS employees (full time or seasonal) as well as NPS volunteers. If there are several individuals who merit recognition, they can be included in a group award. Because this is a highly subjective award, specific references to award criteria are most helpful. However, a general description of the reason for this award can be sufficient.
Cindy Brewer, Park Ranger - World War II Valor in the Pacific National Monument

This year, our award winner is a part-time seasonal ranger who works in a location with limited informational displays, and limited resources to improve the experience for visitors. Undaunted by these restrictions, and with a passion to explore and explain to visitors the importance of the site, this ranger not only created some posters to use on the tour, but researched the lives of those affected and wove a story so compelling, it brought a dry landscape into focus and allowed the participants to experience a harsh reality. Given that this ranger speaks about the conditions inflicted on Japanese-Americans during World War II, in a landscape without buildings, her visitors still come away with a feeling of shock and urgency as if they were being removed from their homes themselves. Indeed, only one of the 9 visitors on the tour from which the nomination derives would have been exempt from the forced relocation, and she clearly made an impression on the group. For these reasons, the National Park Travelers Club is proud to award Cindy Brewer as our Flat Hat Award winner for 2018. Cindy is assigned to the Tule Lake site of World War II Valor in the Pacific National Monument and also works at nearby Lava Beds National Monument.

Joe Raterman, Park Ranger - Hopewell Culture NHP

"Ranger Joe" is one of the most engaging, enthusiastic Rangers I have ever encountered. Whether talking to adults or to children, he provided patience, a wealth of age appropriate information, and kept visitors interested in visiting a Gem of the Park Service. He represents the best of the Park Service and is a wonderful ambassador.

Nominated by NPTC Member Lee Salawitch

News Release:

Ranger Pamela Nolan at George Rogers Clark NHP was a wealth of information. She could speak on a multitude of different topics – French Town, the Fort, George Rogers Clark, British occupation, etc. Having a journalist background she has improved/prepared documentation of the memorial. However, what impressed me the most was that she was extremely patient with my junior ranger who has attention issues and frequently goes off on tangents. She was very patient with redirecting him back to the question and emphasized that there were no wrong answers. She used the opportunity to further teach him about the site by expanding on his answers or expanding on the question. Even when his answer was way out in left field, she was able to bring it back around to the correct topic. When we arrived, Ranger Nolan was very helpful in letting us know what we would be able to see the short period of time. Making sure we got into the Memorial as there was currently a volunteer present. We were not able to complete the Junior Ranger booklet or see the movie on that day, so we decided to stop again on our way home. Again Ranger Nolan was extremely helpful with our visit. As we walked up she was locking the Visitor Center to take another couple to the Memorial. We tagged along and she started the audio tour that the volunteer on our last visit had not even offered as an option. She also was excellent at positioning the family for a photo and was very particular to get the perfect composition to include all of us and the magnificence of the building. I was very impressed with the pride Ranger Nolan took in ensuring that we got the full experience at the George Rogers Clark Memorial. It’s a very small site but without the guidance from Ranger Nolan I think we would have made it just a short stoop and not fully understood or appreciated the importance of this unit.