The Flat Hat award recognizes any National Park Service (NPS) employee or volunteer that made your visit to the unit memorable. This award is open to all NPS employees (full time or seasonal) as well as NPS volunteers. If there are several individuals who merit recognition, they can be included in a group award. Because this is a highly subjective award, specific references to award criteria are most helpful. However, a general description of the reason for this award can be sufficient.

Ranger Pamela Nolan at George Rogers Clark NHP was a wealth of information. She could speak on a multitude of different topics – French Town, the Fort, George Rogers Clark, British occupation, etc. Having a journalist background she has improved/prepared documentation of the memorial. However, what impressed me the most was that she was extremely patient with my junior ranger who has attention issues and frequently goes off on tangents. She was very patient with redirecting him back to the question and emphasized that there were no wrong answers. She used the opportunity to further teach him about the site by expanding on his answers or expanding on the question. Even when his answer was way out in left field, she was able to bring it back around to the correct topic. When we arrived, Ranger Nolan was very helpful in letting us know what we would be able to see the short period of time. Making sure we got into the Memorial as there was currently a volunteer present. We were not able to complete the Junior Ranger booklet or see the movie on that day, so we decided to stop again on our way home. Again Ranger Nolan was extremely helpful with our visit. As we walked up she was locking the Visitor Center to take another couple to the Memorial. We tagged along and she started the audio tour that the volunteer on our last visit had not even offered as an option. She also was excellent at positioning the family for a photo and was very particular to get the perfect composition to include all of us and the magnificence of the building. I was very impressed with the pride Ranger Nolan took in ensuring that we got the full experience at the George Rogers Clark Memorial. It’s a very small site but without the guidance from Ranger Nolan I think we would have made it just a short stoop and not fully understood or appreciated the importance of this unit.